The Senior Technical Support Engineer provides consistent, world-class product support for Datascan products. In serving as the primary technical liaison between the company and strategically valuable customers, in addition to assisting Technical Support Engineers with escalated cases, the Sr. Technical Support Engineer resolves real-world business challenges by supporting cutting-edge self-scanning inventory solutions across complex, multi-faceted customer deployments.
Ensuring customer feedback is properly channeled into product management, research, and development is a requirement of this position. Our Sr. Technical Support Engineers possess excellent knowledge of self-scanning inventory capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Sr. Technical Support Engineer provides support for Datascan’s entire product suite; including the MyStore, Datanow, and DART products.
WORK SHIFT: The candidate chosen for this position will work days for the first month and then move to a permanent shift which will be Sunday through Thursday from 2pm to 11pm.
IMPORTANT: Applicants must either have a green card or be a U.S. Citizen.